As I've moved on to other gaming services I still feel a certain type of anger, rage, dread and hostility whenever the phrase Aeria Games & Entertainment crosses my mind. I'll tell you why soon as I arm you with knowledge I had when I made an AGE account.
There is a Terms of Service found here.
The very first paragraph loosely translates to "You as a customer
are subject to these terms and conditions found on this page and all
associated pages." Which is to say, in order to use the service you must
acknowledge that the company has a ton of rules located on any number
of pages besides the Terms of Service.
around and cover what I find to be the important parts of their Terms of
Service. Part 1 is the legal agreement that tells you you're
responsible for knowing about the policies and are of sufficient age to
lot of legal jargon that describes their DRM policy. Part 6 goes over
the kinds of things you are able to do with the services. Part 7 is a
long list of offenses AGE claims to not tolerate. Part 12 tells you that
at any time AGE can do anything they want with your account for any
reason. Part 17 describes their procedures for dispute resolution.
Picture this: you go to a
restaurant for a romantic evening, you are a customer and your waiter is
an employee that serves you food. The waiter is the first line of
customer service. Do you expect them to know how to prepare the food
they are serving you? Not always. As a previous AGE customer did I
expect customer support to know every inch of the "website" and all of
its rules? Since they're the people that can enforce Part 12 of Terms of
Service, yes. You can't enforce something if you don't know it. Which
is my roundabout way of saying AGE's Game Masters never took a bar exam
or never bothered to read the very first paragraph of Terms of Service.