Friday, December 16, 2011

Misadventures of GMFailure




Hi, I want a winter themed promo for december and not one of those santa or christmas things. And instead of a giant tree in the middle of a major city, I want a menorah. I realize this ticket may go unnoticed since religion is not to be discussed on the forums, yet every year you jerkoffs have an event that pays homage to one religious group. So either display a lit menorah underneath that pine tree or just give us a winter themed display. You know a bunch of elves throwing snow balls. maybe a sled. Maybe start selling hot cocoa that doubles as some kind of remedy or whatever.

~ iHateSanta

Hello iHateSanta,

We appreciate the time you have taken to submit this report. We will investigate the issue with the information that you have provided and take the appropriate action. We apologize for a less than satisfying game experience due to the behavior of inconsiderate players.

Regards,
Team Aeria

what... the... bleep?
I didn't report a player. I wanted to make a suggestion.

We appreciate the time you have taken to submit this report. We will investigate the issue with the information that you have provided and take the appropriate action. We apologize for any misunderstanding and understand your frustration. But discussion of anything religious on the forums is against our terms of service.

Regards,
Team Aeria

Who the heck responds to these tickets? I want names, employee ID numbers, and I'd like to talk to your supervisor.

Hello iHateSanta,

We appreciate the time you have taken to submit this report. We will investigate the issue with the information that you have provided and take the appropriate action. We apologize for any misunderstanding and understand your frustration. But discussion of anything religious on the forums is against terms of service. As we are not allowed to talk about actions taken against another player's account we advise you our read terms of service as it is your responsibility to read terms of service before you use any AGE product or service.

Regards,
Team Aeria

for the love of all that is sane, what is wrong with your people. who the heck is responding to these tickets?

Dear iHateSanta,

We are sorry but we have to respond to tickets in this manner. Even if we didn't, we don't get paid enough to use flare. We understand that you are unsatisfied but you must believe that we will do everything to give you the best customer service ever. As soon as we get a pay raise. Until then, you do not have to spend money on an event you find distasteful. At some point there's bound to be one that you feel compelled to throw money at.

Take care and a have a great day!
GM Failure

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